Gain Access to MyTC Portal!
Since the launch of MyTC Portal, customers have enjoyed the instant access and visibility into the status of their support tickets! You too can quickly submit and track ongoing support cases any time, day or night – there are several advantages to creating a new login today:
- The portal simplifies ticket management by providing easy-to-use tools for submitting new requests, tracking progress on existing ones, and providing updates quickly.
- You can check the status of your request anytime without having to call the help desk.
- You can add notes directly onto existing open tickets, streamlining the troubleshooting process and improving service delivery.
- The portal provides visibility into the issue resolution process, giving you confidence in the service delivery process.
To get started, you can visit https://mytc.truecommerce.com to sign up/login to MyTC Portal and enjoy our True Customer Experience.
With the introduction of MyTC Portal, please use these brief instructions to login and get familiar with the portal:
1. Access the portal via url: https://mytc.truecommerce.com/
2. Click on Sign in/Sign up button
3. You will be redirected to this login prompt.
4. Keep in mind that your email address will be used to contact you, send security codes, and communicate when you have the need to reset your passwords. Please be sure to provide a correct and secure email address.
5. After providing your email address, please click on, please click on “Send verification code.” You will be prompted to enter the code that was sent to your email, just like below:
6. Once you have gone through the registration process, our system will associate your email to your company profile granting access to the support features. If our system is unable to associate the account automatically, you will be presented with no companies to select. If this happens, please send an e-mail to [email protected] and let us know and we will help link the account.
Should you have any questions, please do not hesitate to reach out to us: [email protected]