Increase sales with B2B eCommerce for the home furnishings and lighting industry

According to Statista, the total revenue of the furniture and appliance eCommerce market amounted to $258 billion worldwide and is projected to reach $394 billion in 2022, representing a huge opportunity for the sector. This potential doesn't just apply to B2C sales! With increasing numbers of millennials involved in B2B purchases (according to recent research, 73%) and their desire to research and purchase online, B2B furniture eCommerce is increasingly important and offers a real opportunity to increase sales.

When choosing a B2B eCommerce software solution, it is important for companies within the furniture industry to consider some of the industry specific requirements. TrueCommerce understand the sector and we have built the necessary functionality into our B2B platform.

Image of a delivery truck

Capitalise on the popularity of direct-to-consumer delivery with dropship capabilities

An increasing number of retailers within the home furnishings industry are rolling out dropship programmes to extend their product line without the cost of storing, picking and delivering products. The cost saving potential is particularly key in an industry such as home furnishings where items such as sofas and beds are heavy and bulky.

With the TrueCommerce B2B furniture eCommerce platform, accommodate the direct to consumer delivery model by allowing your B2B customers to select a dropship option at the checkout. The solution also ensures that packaging details reflect your customers' paperwork without any additional work from them.


Tablet with a B2B eCommerce storefront showing multi-lingual options

Enter global markets with multi-lingual functionality

Selling online to customers in different countries provides the opportunity to greatly expand your reach and secure greater sales volumes. However, to maximise your success, your B2B furniture eCommerce solution should have your products and information available in multiple languages. 


Image of a delivery lorry with icons surrounding it

Manage multiple shipping options with ease

Calculating delivery charges and applicability of different services based on the customer’s order can be complex. The TrueCommerce platform enables you to reduce the complexity of carriage handling with a range of options which can be customised by both generic and industry specific characteristics such as login, customer location, items in the order, weight, volume, difficult to handle items, item specific surcharges, insurance and many other parameters.

Connect your B2B furniture eCommerce platform to your back office system

Connect your B2B Furniture eCommerce Solution to your accounting, WMS or order processing systems to improve efficiencies and remove the need for rekeying, whilst increasing visibility across your business. The TrueCommerce B2B eCommerce software solution has comprehensive integration capabilities with a powerful framework which allows for rapid integration with business systems including SAP, Sage, Microsoft & Oracle.

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B2B eCommerce Integration
Tablet showing a B2B eCommerce storefront with icons showing delivery dates

Improve customer service with order tracking and visibility of back orders

Order tracking is key to maximising service levels as customers appreciate knowing where their goods are and how long it will take to reach them. Back orders are common in the furniture sector with many larger items being made or ordered as and when they are required. However, the efficient management of back orders and real-time visibility is crucial to enable your customers to maintain a high level of service to the end consumer. With TrueCommerce's comprehensive back order and order tracking functionality, your customers can clearly see the delivery status and ETA of all items or can choose to receive an automated back order report on a specified schedule. This visibility enables your customers to provide a high level of service and removes the number of enquiries you receive, reducing internal overheads.

Laptop showing a B2B eCommerce Storefront and rich content functionality

Extend your physical showroom with furniture eCommerce

An important element to B2B furniture eCommerce is the visual representation of products. The TrueCommerce B2B eCommerce platform digitally extends in-store product ranges by providing access to the full digital catalogue with multiple images per image, 360 spin, high quality zoom experience and video, directly on the product page. 


Accelerate growth with Digital Commerce

The TrueCommerce B2B eCommerce platform is part of a broader set of Digital Commerce services
and applications that we offer. Optimise inventory, streamline processes, minimise costs and sell more products,
through more channels with our Digital Commerce solution.

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Capture all your orders

Capture all your orders on one B2B platform

TrueCommerce enables you to capture all of your B2B orders on one single platform, increasing efficiency and visibility across your supply chain.

Our B2B eCommerce solution is ideal for your smaller customers that do not use EDI, however if your clients include large corporations it is likely you need to trade with them via EDI (electronic data interchange). As well as our market-leading EDI solution, we also have a PDF order processing solution ensuring you have a solution for trading with all your customers regardless of their size or technical footprint.

All of your orders regardless of how they are received are converted into a standard digital format and sent to your business system for processing.

Home Furnishings B2B eCommerce platform

The home furnishings eCommerce platform

Here are some reasons why leading companies in the industry have chosen TrueCommerce as their home furnishings eCommerce platform provider:

• All orders can be captured though a single home decor B2B platform

• All channels to market and supply chain data can be unified on one platform through one connection to one provider

• Our global trading partner network makes it quick and easy to connect to the entire supply chain 

• Our home decor eCommerce platform is recognised and trusted by leading manufacturers, wholesalers and retailers across the globe


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