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What is back order management?
Customers gain visibility with order status updates including visibility of offline orders and courier tracking.
To improve customer service levels the TrueCommerce eCommerce solution enables you to clearly show the delivery status and ETA of all items that are being purchased, even if they are out of stock at the time. As some products may be currently unavailable, the back order function enables you to determine whether your customer can edit their back order in line with their requirement changes. Importantly, your customers can do this without first flagging the issue with you, improving your responsiveness and customer service levels. In addition to this, your customers can also opt for an automated back order report to be sent to them.
With TrueCommerce, improve supply chain visibility and the efficiency of your order processing with a single order management system for all your orders, regardless of their source or format.
B2B eCommerce with TrueCommerce Nexternal
