Key Takeaways

By partnering with TrueCommerce, Farmers Union Industries eliminated reliance on multiple EDI vendors, integrated seamlessly with Microsoft Dynamics 365 Business Central, and empowered users to independently manage processes. Here’s what they achieved:

  • End-to-End Visibility: Centralized order management eliminated stuck orders and cut resolution time.
  • Operational Autonomy: Users now resolve issues without IT, reducing delays and increasing agility.
  • Built for Growth: A scalable platform ready for Costco and future trading partners.

About the Customer

Farmers Union Industries is a multifaceted agricultural business that acquired Performance Pet Products in 2015, inheriting key client relationships and operational responsibilities. Their existing EDI infrastructure, reliant on three unreliable vendors and heavily dependent on internal IT, was inefficient and error-prone. Upgrading to Microsoft Dynamics 365 Business Central provided the opportunity to modernize their EDI approach. The organization sought a scalable, integrated solution that would streamline operations, improve order management, and position the business for future growth.

The Challenge

Eliminate reliance on multiple disconnected EDI vendors and streamline order management processes through seamless integration with Microsoft Dynamics 365 Business Central. Improve efficiency by empowering users to manage EDI processes independently, reduce manual fixes and IT dependency, and ensure a scalable infrastructure ready for expanding partner requirements, including Costco.

The Solution

Farmers Union Industries partnered with TrueCommerce to implement a fully integrated, all-in-one EDI solution. The system included ERP integration, mapping management, and centralized support—streamlining operations and eliminating the need for multiple vendors. TrueCommerce provided a collaborative implementation, including rigorous testing, training, and a well-coordinated go-live phase. TrueCommerce turned the system live a week before Business Central, ensuring seamless adoption and business continuity. The move eliminated system complexity, reduced IT dependence, and gave users direct control to resolve issues in minutes instead of hours. With improved order processing, no more stuck transactions, and readiness for future partners like Costco, the company is now equipped for scalable, efficient growth.

The real benefit was integrating everything into one platform. It streamlined our entire process. Oftentimes orders got stuck and I bet between myself and IT, we would spend an hour every time trying to figure out where it was or what was wrong—we no longer have this issue with TrueCommerce.

Stephanie Cornwell, ERP Support and Development Specialist

Brand Element

Detailed Results & Business Impact

TrueCommerce helped Farmers Union Industries modernize their EDI infrastructure, simplify system management, and eliminate recurring issues with order delays and IT reliance. The integrated solution not only improved ROI through labor savings and faster resolutions but also established a scalable foundation for future trading partner growth. Now, Farmers Union has full visibility, greater autonomy, and a partner they can rely on to do business in every direction.