Key Takeaways

RC Willey upgraded to TrueCommerce Home to automate and accelerate order processing, reduce errors, and enhance visibility across its multi-category supply chain. Here’s how they’re winning:
Ą Faster Fulfillment: Order automation accelerates vendor communication and speeds up DC delivery.
Ą Customer-First Visibility: Real-time order tracking supports better service and transparency.
Ą Efficiency at Scale: Increased volume capacity without adding headcount.

About the Customer

RC Willey Home Furnishings, a Berkshire Hathaway-owned business based in Salt Lake City, is a leading home furnishings retailer with over 80 years of experience. Operating 13 stores and 3 distribution centers across Utah, Nevada, Idaho, and California, the company provides an extensive range of products from furniture and mattresses to appliances and electronics. In 2016, RC Willey replaced its legacy EDI system with TrueCommerce Home to improve efficiency, inventory visibility, and order accuracy. The scalable solution now powers their end-to-end supply chain transactions.

The Challenge

Replace a legacy EDI platform with a robust, cloud-based supply chain solution to improve order processing speed, enhance customer service, and manage inventory flow more efficiently. The new system needed to support high-volume operations and provide better visibility for internal teams and customers alike.

The Solution

RC Willey implemented TrueCommerce Home to automate EDI transactions including POs and acknowledgements, with plans to add ASNs. The cloud-based solution enabled real-time visibility and consistent order tracking, supporting rapid fulfillment while eliminating manual entry bottlenecks. By accelerating vendor communications, RC Willey gained a competitive edge in the race for product and reduced customer-impacting delays.

Automation and accuracy are really important to our order flow. One of the key benefits of TrueCommerce Home is more consistent and better order tracking, with fewer errors. The ability to see where product is and know when it will arrive at our DCs is critical to our customer experience.

Stuart Peterson, VP of Supply Chain

Brand Element

Detailed Results & Business Impact

TrueCommerce Home helps RC Willey manage a complex supply chain with ease, supporting high-volume ordering across thousands of SKUs. With automation, visibility, and consistent vendor communication, RC Willey can serve its customers faster and with fewer errors. The company is now exploring additional capabilities such as ASN automation and drop shipping to drive even greater efficiency and future growth.