Key Takeaways

  • Quick, worry-free onboarding of new EDI trading partners on an ongoing basis
  • Seamless integration with Sage X3 eliminates manual effort and potential errors while accelerating order processing
  • Saves hiring three or more additional staff to enter order details manually into Sage X3
  • The modular TrueCommerce EDI architecture made it possible to switch ERP systems without disrupting EDI
  • EDI scalability along with on-demand and expert customer support eliminate barriers to business growth
  • Rapid, sustained ROI

About the Customer

HNS Global is a consumer health and wellness company that develops, markets and distributes branded products that support natural wellness and healthy lifestyles across the US and Canada. Its well-known brands currently include Slim-Fast, Healthy Delights and Lifeagen Biosciences, which can be found at a wide range of major retailers including Walmart, CVS, Rite Aid, Safeway, Supervalu, Family Dollar, GNC, Amazon and many more.

The Challenge

Scale up an existing TrueCommerce EDI implementation to accommodate a new line of business with over 60 new EDI trading partners, several new 3PL relationships and a two-fold increase in order volume in just three months—while integrating EDI with a new Sage X3 system at the same time

The Solution

Web-based TrueCommerce EDI for Sage X3, along with the TrueCommerce Scheduler add-on and optional support for warehouse documents deliver robust, scalable automation across the order-to-cash cycle.

We’re a 200-million-dollar company and we need just two people to manage all those orders. So we’re very happy with the efficiency of the TrueCommerce EDI system.

Rob MacFarlane, EDI System Manager

Brand Element

Detailed Results & Business Impact

HNS Global’s integrated EDI will pay for itself over and over in operational costs saved, while also accelerating order processing.

Mr. MacFarlane estimates that his company would need at least five people instead of two to handle invoicing without TrueCommerce EDI: “For example, without our integrated 940s and 945s, lot tracking would be a very labor-intensive process. Also when you have to check every single line item to make sure the lots are matching there is a much greater chance for errors. Integrating EDI with Sage X3 takes away those concerns.”

According to HNS Global estimates, implementing EDI also eliminates potential chargebacks of up to $150 per paper invoice.

“EDI definitely has and does pay for itself,” says Mr. MacFarlane. “Especially if you factor in all the chargebacks we don’t have to pay and the employees we don’t have to hire because of it.”

“Overall we’re extremely satisfied with TrueCommerce EDI.”