Henkel’s Path to a New Generation VMI

Summary

• VMI critical to relationships with key customers as well as Henkel operational efficiencies
• Cumbersome legacy tools were holding back program improvements and expansion
• Smooth transition to Datalliance VMI increases analyst productivity, improves visibility and positions for VMI growth

TrueCommerce Delivers

• VMI analyst productivity/capacity significantly increased
• All existing VMI partners transitioned in just six months; program now expanding
• Much more information now available for decision-making; Henkel knows scorecard metrics even before the customer

“The TrueCommerce Datalliance Customer Care group offered a much broader range of support services than we typically see from a solution provider. And the fact that TrueCommerce Datalliance had a history of delivering three new releases every year indicated that we would continue to gain access to new innovations in the VMI process that would keep us on the leading edge over time.”

Tracee Abu
Manager
Henkel Customer Supply Chain