Find Out First-Hand Why We Have Over 300 Wine Industry Clients
Our goal at TrueCommerce Nexternal is to provide the best shopping cart software and expert customer support in the eCommerce industry. Many of our clients have given us permission to share their feedback and testimonials on our website. We’re thrilled with what they have to say about the TrueCommerce Nexternal eCommerce platform and our team. We hope their experiences will give you a sense of how we can help you grow your online wine sales, too.
“Order Processing has become a breeze. After my account manager held my hand and walked me through the setup process, I was able to grasp the concepts and proceed on my own. Most of the reporting is easy to use and suits my needs; I have been able to manage this easily on my own. Almost all of the people I have talked to have had only positive comments on the ease of ordering. Love it!”
Tara Bella Winery
Santa Rosa, CA
“From the hip, I can say that monthly sales are up 30-40% over prior months since switching to TrueCommerce Nexternal's eCommerce Platform. The system is intuitive, simple and effective. Order confirmation and shipping confirmation e-mails are professional looking and contribute to customers' comfort level and satisfaction with the purchase and the overall shopping experience. This is a well thought-out, simple, and user-friendly shopping environment.”
Napa Valley, CA
“We have not even begun to scratch the surface of all of the marketing or reporting functionality that the system offers. The order processing workflow is a night and day improvement over our previous homegrown store. The flexibility of the overall system has allowed us to create a store that is unique to our brand, but which leverages the power and functionality of a tried and tested eCommerce system. Most importantly, the experience for the customer is clean and easy, and conforms to the norms established by major online retailers. We had a goal to double eCommerce sales in the first quarter [this year], and we have tripled it instead!”
Sutton's Bay, MI
“TrueCommerce Nexternal is doing a great job of meeting our online business needs. They are extremely reliable for our customer security, order processing, and our reporting. Our customer service representative has done a fantastic job of working with us on our account. This assistance has given much reassurance in Nexternal's reliability. We see our direct sales increase on a yearly basis. One part that definitely contributes is the ever-evolving technology that Nexternal works with.”
Pisoni & Lucia
Napa Valley, CA
“TrueCommerce Nexternal truly meets all of our online needs as a business! The order processing is so quick and efficient, which makes the 60-order days a breeze. Reports are quick to generate and include all necessary information so that I can do my job more efficiently. We have used other order processing portals. None of them compare to the clean and professional look of Nexternal. We have had comments about how beautiful our website is and how easy it is to place an order and that's because Nexternal has made it so easy to keep up-to-date.
I can't rave enough about the customer service we have received! Our Account Executive is unbelievable! Her response time is amazingly fast. Any time, I even have so much as a question about Nexternal, she has been knowledgeable and helpful! We get emails whenever there is an update on Nexternal which helps us to stay aware of any changes that are made. We couldn't ask for more quality customer service.”
Veritas Vineyard and Winery
“We needed a shopping cart that was capable of accommodating a wide array of product categorizations and sub-categorizations all the while remaining easy for our customers to navigate. We wanted our shopping cart to have the same look and feel as our website. We also wanted a platform that would allow us to configure a variety of sales promotions and that had additional features that would encourage add-on sales. TrueCommerce Nexternal provides these features and there is an ongoing effort to add new functionalities.
We have found the Account Managers at Nexternal to be very prompt in responding to and assisting with our questions and needs. The level of support they have provided to us has been invaluable and makes us feel like they are part of our team.”
“Working with the TrueCommerce Nexternal team has been nothing short of amazing. They are responsive, immediately, to any concerns we may have and outline very clearly the steps we can take to best implement their sales solutions. Their product has served our company well and the support staff does a tremendous job making us comfortable with our new online sales environment. Bravo to Nexternal.”
“TrueCommerce Nexternal came very highly recommended. Reporting capabilities are extensive and results are concise both of which are extremely useful for our needs. Order processing is simple which allows us more time to sell, our main directive. Our customers rave about the ease of navigation while shopping and processing orders and for us, Nexternal's eye on customer service adds one more reason they are the perfect choice for our online order management needs.
What Nexternal offers by way of product support, enhancements, updates and responsiveness is next to genius. Our small business relies on quick, knowledgeable and friendly customer service to help us stand apart from other boutique wine shops and we feel that Nexternal matches our needs for those same qualities.”
Acme Fine Wines
Saint Helena, CA
“Nexternal has the best shopping cart in the business. The order management system is excellent, order processing is fast and easy, product catalog management is simple to set up and the reporting is very detailed. Using Nexternal's software has increased my sales and my understanding of my clients.
As for customer service, I couldn't be more pleased. Everyone I've worked with understands the system inside and out and has been extremely helpful. My contact has gone out of her way to help me through the startup process and has made it fun and easy.”
Moffett Vineyards and C&T Cellars
Napa Valley, CA
“Blue Rock has been using TrueCommerce Nexternal for 2 years. Processing credit card charges and transmitting orders to your fulfillment house is super easy. There are numerous reports available to track your sales, including sales tax reports, re-order rates, top customers, etc. Nexternal also makes processing Wine Club shipments simple and leads you right through the process. Unlike some other OMS programs, it is not packed with a bunch of functions that are of no use to us, so we are not paying for features that are irrelevant to our business.
The aspect that I find the most valuable is the outstanding customer support provided. Our contact and has worked closely with us so we utilize all features that will make our business easier. Either she or one of the Nexternal customer service techs is ALWAYS available to answer our questions. When I have had occasion to contact a tech via the Nexternal help link, I get an IMMEDIATE response—and I mean immediate.”
Blue Rock Vineyard
“TrueCommerce Nexternal provides Hanzell with the tools to customize our sales technique to suit our model. We don't encourage much involvement in the process from our customers, but rather we use Nexternal to organize and execute our releases as pre-arranged allocations of each wine are automatically shipped to each collector. The solution is effective for what is probably an unusual approach in winery direct-sales, and we chose it for this reason and the low percentage of revenue collected from executing the sales from the back-end. Nexternal handles our needs perfectly well. It allows us to efficiently handle our growth and to provide top-notch customer service.”
“TrueCommerce Nexternal's eCommerce software is set up in such a way that anyone can utilize it. It's actually easier to process orders through the Order Management System than it is face to face with customers or if they were to call on the telephone. I love checking orders daily and processing is a snap!
My Nexternal representative is the best, he really held my hand and guided me along, plus he's so accessible; never further than a quick phone call away. Our Account Executive is one of the most approachable and helpful individuals I've ever spoken to. He not only knows your system in and out, but he is so well versed on everything that pertains to eCommerce, shipping, marketing and customer service.”
Craig J. Caesar
Westport River Vineyards and Winery
“My experience with TrueCommerce Nexternal has been exceptional. The Order Management System integrated seamlessly with my website and the use and management of it is intuitive and problem free. Transitioning to running wine club automatically turned a very labor-intensive process into a total joy. I have also recently integrated my POS system with Nexternal and that process was also flawless.
The biggest joy was working with my Account Manager. Her expertise in the wine business and her unbelievable diligence made a very complicated process seem easy and downright enjoyable. I believe Nexternal's commitment to customer service and product support is unmatched in not only the wine industry but probably any industry. I highly recommend transitioning to Nexternal.”
“TrueCommerce Nexternal's Order Management System allows us to manage all aspects of our wine clubs—from placing orders to tracking shipments to contacting customers to creating reports. We had such a positive experience using Nexternal for our wine club, we added eCommerce shortly after. I appreciate having shipping, multiple eCommerce platforms, credit card processing, and customer email all integrated. As soon as an order is placed we get a message and within a matter of minutes the order can be processed, shipping labels and packing slips printed, the customer is emailed confirmation, and the order is ready to go out the door.
Setting up eCommerce on our website, our account manager was great about helping us figure out what makes the online shopping experience most convenient to our customers. She's always available and ready to help with questions and solutions. She's great at working with us to find the best ways to integrate our programs, test new eCommerce marketing options, and take advantage of new features.”
Nobel Estate Vineyard and Winery