TrueCommerce Nexternal eCommerce Platform
The only provider offering eCommerce and EDI all under one roof.
In today’s now economy, the need for flexible eCommerce solutions that can process orders across all sales channels is more important than ever. With the TrueCommerce Nexternal eCommerce platform, you can efficiently capture and manage all your orders in one commerce system to improve fulfillment and deliver an exceptional customer experience.
Branded B2B Online Portal
The Nexternal eCommerce platform offers a password-protected B2B eCommerce portal for your business customers, allowing these customers to shop at their convenience in your custom branded store. Be it on a laptop, tablet, or phone, our eCommerce platform allows your customers to order anytime and anywhere. By segmenting your customers into customer types, you can control how you display different products, pricing, discounts, and billing options for each of your customer types. Create as many customer types as you need to fit your business. The intuitive shopping process looks and operates just like an online B2C store so it is familiar to your customers and requires no training. You can even generate quotes and have customers activate those quotes online.
Amazon Marketplace Integration
If you are currently using Amazon Seller Central, or would like to start selling on Amazon, we automatically import your Amazon orders into your centralized web-based order management system (OMS) for quick processing. Inventory can be synchronized between the two platforms to eliminate manual matching, and prices can be synchronized or individually optimized for each channel. Once these orders are in your OMS, they can be pushed into your ERP or accounting system alongside your eCommerce orders.
Custom Designed B2C Stores
Using your existing website as a branding guide, our design engineers will craft a gorgeous, custom-built online store for your business. Customers visiting your website can transition seamlessly into your hosted store without ever noticing the shift to our PCI compliant, and fully secure servers. And, our store designs are responsive, displaying the optimal experience to the customer based on the device they’re using.
Simple Phone Ordering
As convenient as it may be, not all of your customers will want to order online. For those that like to talk with representatives at your company, you may connect an unlimited number of telephone agents to our cloud-based order management system to facilitate phone orders. Your agents can create new customers or identify existing customers with saved addresses and apply their preferred payment methods for an even faster process. Best of all, phone orders captured in our eCommerce platform can automatically generate order confirmation emails and do a great job of keeping customers “in the know” with regards to the status of their orders. Our intuitive phone ordering interface also makes it easy to onboard new personnel quickly and easily.
Leverage one Commerce Network to integrate your Online, Phone, and Amazon Orders with your Accounting or ERP System
Because TrueCommerce Nexternal works out of the box with TrueCommerce Transaction Manager, you can have native order integrations with most of the mainstream accounting and ERP systems.
Orders can flow down into your business system, and order statuses can flow back up to the eCommerce platform. This keeps the customer in the know with regards to their order statuses. If you use a non-traditional business system, our XML API gives you the freedom to exchange data with the third party system(s) of your choice. You may update, add, extract, or remove customer data, order data, or product data to suit your business needs, or even process orders programmatically. Advanced programming knowledge is required to use the tools, but we do offer a separate XML help desk for support. Find out more about integrating eCommerce with your business system.